Update: New charger in truth didn't work. The company contacted me by using email and despatched a fresh battery port in addition to a charger. We've installed it and it is working however it did not come with the rubber caulking that the first 1 experienced to carry everything https://www.electricscooter.ltd/city-powerful-adult-fold-smart-10kw-electric-scooter-with-two-wheel/