The publication from realitybasedgroup provides a detailed explanation of how a mystery shopper program for businesses is applied to monitor and evaluate real customer interactions. It outlines the use of defined scenarios and scorecards to gather consistent data on service behavior, operational procedures, and policy adherence. The process is designed to identify specific areas that ... https://www.realitybasedgroup.com/wp-content/uploads/2016/07/MysteryShoppingQuickStartEbook.pdf